Never lose another after-hours job.
Kea answers your website enquiries the second they land, day or night. Built for plumbers, electricians, drainlayers, locksmiths, emergency glaziers, and hot water and gas call-outs, the trades where the first to answer wins the job.
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A lead messages your site, at night, mid-job, or while you're already on the phone. No one answers. They ring the next plumber.
You lose the job before you even see it.
Everything you'd ask on the phone, answered before you pick it up.
Built for plumbers, electricians, drainlayers, locksmiths, emergency glaziers, and hot water and gas, not a generic customer-service script.
Knowledge
It knows your business, not just canned small talk
Give it your price list, service area, fees and FAQs once. From then on, your customers get answers built on your pricing and your policies, never a generic guess.
Availability
You never miss a question, day or night
Hours, ballpark pricing, warranty terms, service area: your customers get a straight answer in seconds, even at midnight on a Sunday.
Booking
It turns the chat into a real enquiry
It collects the customer's preferred date and time, contact details and job notes, then emails the request to you. You confirm it or arrange another time, so nothing is silently committed while you cannot check.
Tone & branding
It sounds like your team, not a call centre
Match your brand colours and logo, and set the tone yourself: blunt and to the point, or warm and chatty. It's your business talking, in your voice.
From a night-time message to a useful enquiry.
A lead messages your site
Day or night, a customer types their question or job straight into your website chat. No app to download, nothing to wait for.
Kea answers straight away
It replies in seconds using your prices, your service area, and your availability, then asks for the job details: address, job type, photos, urgency.
You get the request
The customer's preferred time and contact details land in your inbox. You contact them to confirm the appointment or suggest another time.
Start Free, or go straight to Answer.
Free costs nothing, ever, no card required. Answer adds more headroom and paid workflows when they genuinely save you time.
Try the real thing at a small scale - no card, ever.
Includes:
- AI chat on your site
- Answers only from your reviewed information
- Callback, appointment and order requests
- A small monthly taste of photo estimates and calendar booking
- 100 answers a month
Your AI receptionist, set up with your real business information.
Prices are shown before any applicable taxes. Kea AI currently does not add VAT, GST or sales tax at checkout. If your business must account for tax locally, you are responsible for doing so. Tax treatment depends on your location and tax status. No minimum term.
Includes:
- AI chat on your site
- Answers only from your reviewed information
- Real prices, not "get in touch"
- Callback requests emailed as they arrive
- Appointment and order requests, for you to confirm
- Your own live updates: 1,000 characters
- 2,000 answers a month
- 4 reviewed knowledge refreshes a year
- Full colour and avatar customisation
- Weekly summary of every chat
- Kea AI branding
- Change your greeting yourself
- Optional voice, in Chrome and Safari
- Customers can flag a bad answer
- We check your website facts before they go live
- Chat records deleted after 30 days
- No minimum term
Add a feature, not a whole plan.
On the day you ask, off the day you stop. Nothing to re-install.
Photo estimates
A visitor sends a job photo and gets a careful ballpark from your own prices.
Available as an add-onExtra answers
Another 2,000 answers a month when traffic grows.
Available as an add-onExtra team member
Route requests to another person in the business.
Available as an add-onInstagram Auto-Sync
Keep Instagram current and your assistant follows your posts.
Available as an add-onGoogle Calendar auto-booking
Visitors see open times and request a booking into your calendar.
Coming soonOutlook Calendar auto-booking
Visitors see open times and request a booking into your calendar.
Coming soonSMS alerts
A text the moment a request comes in, for when you're not near email.
Coming soonWhatsApp messenger
The same assistant, answering where your customers already message you.
Coming soonVoice, appearance controls and your weekly report are on every plan. We charge for usage and workflows, not for colours. Already a client? Buy add-ons from your client portal.
Your country selects the checkout currency. Try the live demo before you commit.
Be the one who answers first.
Tell us what you need, and we'll have it live on your site within 2 business days. From then on, it catches every enquiry, day or night, weekends included, so you stop losing jobs to whoever answers first.
Questions we get a lot
Can I see it working before I commit?
Yes, and you don't need to talk to anyone first - the live demo is open to everyone, no sign-up. Pick your trade and ask it the questions your customers ask. If you'd rather see it loaded with your own prices and services, mail us through the contact form and we'll set that up.
How's this different from a missed-call text back or an answering service?
A text-back still makes the customer wait. An answering service still needs a person. Kea answers in seconds using your prices, policies, service area, and availability.
Do I need to be techy to set this up?
No. Send your website, price list, FAQs or service notes, and we shape it into the first version for you.
What happens if it doesn't know the answer?
It asks a follow-up or hands over to you instead of inventing a confident wrong answer. Those moments can be included in your weekly email report with the chat log, an escalation note, and any suggested knowledge-base updates.
Does it put jobs straight into my calendar?
It emails you the customer's requested date and time. Nothing is confirmed until you contact them, so it cannot silently double-book you.
Does it work with Facebook or Google Business Profile?
Not directly yet - Kea does not read your Facebook or Google messages. What works today is pointing those profiles at your Kea page, so an enquiry from either lands in the same chat and comes back to you as a lead. Direct Facebook and Google Business messaging is on our list, not built.
Where's my data stored?
Your setup details and lead records are stored on a New Zealand server, recognised by the European Commission as providing an adequate level of data protection, so no extra safeguards are needed for EU, UK or Swiss data. Chat replies are generated by sending only the relevant prompt and business knowledge to your account's AI model. We don't sell your customer data or use it for marketing. Need stricter privacy? We can set up a private local AI for you.