Agreement

These terms apply when you use the Kea AI website, demo, signup form or any Kea AI service we agree to provide. By using the site or asking us to set up Kea AI for your business, you agree to these terms and our Privacy Policy.

Where things stand today

Kea AI is an early-stage product. The public demo shows the direction we're building in and lets you evaluate the experience before committing. Some features described on this site are available now; others may require setup, third-party services, or a separate quote. We'll be upfront with you about what is live for your business before you pay.

Using the demo

The demo chatbot on this site is for evaluation only - don't type real customer data, payment details, or anything sensitive into it. Don't use it to send spam, abuse, or attempt to overload the service; we rate-limit and monitor for this.

Business setup and customer responsibility

To set up Kea AI, you need to provide accurate business information, such as your services, prices, service area, availability rules, booking preferences and policies. You are responsible for checking that the information Kea AI uses and the answers it gives are suitable for your business before relying on them commercially.

Plans and billing

Pricing shown on this site is in EUR and may change as the product develops. Setup, onboarding and monthly charges are confirmed before you commit. Unless we agree otherwise in writing, plans are month-to-month and you can cancel anytime. If you cancel, your service continues until the end of the period already paid for.

What a plan includes - features, allowances and limits - may also change as the product develops, including on any free plan we offer. For a paid plan, we will give you reasonable notice before a material reduction takes effect during a period you have already paid for.

Billing and refunds

Paid plans are billed from the day you pay - there is no free trial. If you would rather try Kea AI before paying anything, our Free plan has no card and no time limit; you can upgrade to a paid plan any time from your client portal. Once you are on a paid plan, you can cancel any time, from your client portal or by emailing [email protected] - your service continues until the end of the period already paid for, with no further charges after that.

If we can't get Kea AI working on your website at all, you get a full refund regardless of timing.

If we decline your setup before your assistant goes live, we will refund amounts paid for the undelivered service in full.

Other refunds and changes

If something is wrong with the service, contact us first and we'll try to fix it. Other refunds are handled case by case and do not limit any statutory rights you have as a business customer under the law of your own country that cannot legally be excluded.

Acceptable use

You must not use Kea AI to break the law; defraud, deceive or materially mislead people; send spam; collect sensitive information without a proper basis; infringe someone else's rights; promote or enable violence, hatred, harassment, exploitation or serious harm; or interfere with the security, integrity or operation of the service.

Our right to decline, suspend or end service

We may decline a setup request, refuse to publish an assistant, suspend access, limit a feature, or end a service where we reasonably believe that the proposed or actual use:

• is unlawful, fraudulent, deceptive or materially misleading;
• promotes, enables or threatens violence, hatred, harassment, exploitation or serious harm;
• attempts to compromise Kea AI, its AI providers, customers, users or systems;
• breaches these terms or a third-party provider's terms; or
• creates a material legal, safety, security, operational or reputational risk for Kea AI.

We make these decisions on the proposed or actual use of the service and the related risk. We do not decline, suspend or end a service solely because of a person's protected characteristic or political opinion.

Where reasonably practical and legally permitted, we will tell you the reason for our decision and give you an opportunity to respond. If we suspend or end a live service because of a material breach of these terms, any refund is at our discretion, subject to rights that cannot be excluded under applicable law.

Third-party services

Kea AI may rely on third-party AI providers, hosting, email, calendar, speech, analytics, CRM or messaging services. Those services may change, fail, rate-limit requests, or apply their own terms. We are not responsible for outages or changes outside our reasonable control, but we'll work around them where practical.

Infrastructure and availability

We continually invest in and may change our hosting and infrastructure arrangements, including moving to different providers or locations, without notice. We do not currently guarantee a particular uptime figure. Where we offer multiple plans, a lower-cost or free plan may receive lower infrastructure priority than a paid plan during periods of high demand.

No warranty

As an early-access product, Kea AI is provided as-is without warranty of any kind, express or implied. AI-generated responses may be inaccurate; you're responsible for reviewing what the assistant says on your behalf before relying on it commercially. We don't guarantee any particular number of leads, bookings, sales, search rankings or marketing results.

Liability

To the maximum extent permitted by law, Kea AI's liability for any claim arising from use of the service is limited to the amount you paid us in the three months before the claim arose. We are not liable for indirect loss, lost profit, lost opportunity, business interruption, or loss caused by inaccurate information you provided to us.

Your local law

Nothing in these terms limits rights you have as a business customer that cannot be excluded under the mandatory law of your own country. Kea AI is sold to businesses for business purposes, not to consumers, and these terms are between Kea AI and your business.

Intellectual property

We retain ownership of Kea AI, our software, designs, prompts, documentation and branding. You retain ownership of your business content. You give us permission to use the business content you provide for the purpose of setting up, operating and supporting Kea AI for your business.

Governing law

These terms are governed by the laws of New Zealand, Kea AI's home jurisdiction, without prejudice to any right you have under the mandatory law of your own country that cannot be excluded by agreement.

Changes

We may update these terms as the product develops. Material changes will be reflected in the date at the top of this page.

Contact

Questions about these terms: [email protected].