Never lose another after-hours job.
Kea answers your website enquiries the second they land, day or night. Built for plumbers, electricians, drainlayers, locksmiths, emergency glaziers, and hot water and gas call-outs — the trades where the first to answer wins the job.
Rather talk it through? Call 027 303 3839
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A lead messages your site — at night, mid-job, or while you're already on the phone. No one answers. They ring the next plumber.
You lose the job before you even see it.
Everything you'd ask on the phone, answered before you pick it up.
Built for plumbers, electricians, drainlayers, locksmiths, emergency glaziers, and hot water and gas — not a generic customer-service script.
Knowledge
It knows your business, not just canned small talk
Give it your price list, service area, fees and FAQs once. From then on, your customers get answers built on your pricing and your policies, never a generic guess.
Availability
You never miss a question, day or night
Hours, ballpark pricing, warranty terms, service area: your customers get a straight answer in seconds, even at midnight on a Sunday.
Booking
It turns the chat into a real enquiry
It collects the customer's preferred date and time, contact details and job notes, then emails the request to you. You confirm it or arrange another time, so nothing is silently committed while you cannot check.
Tone & branding
It sounds like your team, not a call centre
Match your brand colours and logo, and set the tone yourself: blunt and to the point, or warm and chatty. It's your business talking, in your voice.
From a night-time message to a useful enquiry.
A lead messages your site
Day or night, a customer types their question or job straight into your website chat — no app to download, nothing to wait for.
Kea answers straight away
It replies in seconds using your prices, your service area, and your availability, then asks for the job details: address, job type, photos, urgency.
You get the request
The customer's preferred time and contact details land in your inbox. You contact them to confirm the appointment or suggest another time.
Growing team? See it all from one dashboard
Got more than a couple of staff? Manage your whole team from a single dashboard: see what each person is working on and how it's tracking.
Start with what you need. Add the rest when you need it.
All prices in NZD, per month. No minimum term.
Includes:
- AI chat on your site
- Answers only from your reviewed information
- Real prices, not "get in touch"
- Callback requests emailed as they arrive
- Your own updates: 500 characters
- 2,000 answers a month
- 2 knowledge refreshes a year
- Weekly summary of every chat
- Kea AI branding
Everything in Answer, plus:
- Appointment requests
- A calendar invite you add in one tap
- Nothing is confirmed until you say so
- Requests routed to 2 team members
- Your own updates: 1,500 characters
- 5,000 answers a month
- 6 knowledge refreshes a year
- Escalation notes in your weekly report
- No Kea AI branding
Everything in Engage, plus:
- A brand-new website, built for you
- Domain, hosting and email in your name
- Handed over at launch, yours to keep
- Photo estimates
- Order requests
- Requests routed to 5 team members
- Your own updates: 3,000 characters
- 15,000 answers a month
- 12 knowledge refreshes a year
- Our best extraction model
- Priority support
- Change the colours, greeting and avatar yourself
- Optional voice, in Chrome and Safari
- Customers can flag a bad answer
- We check your website facts before they go live
- Chat records deleted after 30 days
- No minimum term
Add a feature, not a whole plan.
On the day you ask, off the day you stop. Nothing to re-install.
Appointment requests
They pick a time; it arrives as a calendar invite.
In Engage and Complete$10/mo on AnswerPhoto estimates
A photo of the job, a ballpark from your own prices.
In Complete$10/mo on Answer and EngageExtra answers
2,000 more a month, as many blocks as you need.
$15/mo each, any planExtra team member
Visitors pick who they want; the request goes to them.
2 in Engage, 5 in Complete$10/mo each, any planOrder requests
They pick items and quantities from your own menu; it emails you the request.
In Complete$10/mo on Answer and EngageSocial media connector
Keep your Facebook and Instagram posts in sync with what your assistant knows.
Coming soonSMS alerts
A text the moment a request comes in, for when you're not near email.
Coming soonWhatsApp messenger
The same assistant, answering where your customers already message you.
Coming soonVoice, appearance controls and your weekly report are on every plan. We charge for usage and workflows, not for colours. Already a client? Buy add-ons from your client portal.
Try a live demo loaded with your own business info before you commit. Book a call · Onboarding promo applies to the Answer and Engage plans
Be the one who answers first.
Tell us what you need, and we'll have it live on your site within 2 business days. From then on, it catches every enquiry, day or night, weekends included — so you stop losing jobs to whoever answers first.
Questions we get a lot
Can I see it working before I commit?
Yes, and you don't need to talk to anyone first - the live demo is open to everyone, no sign-up. Pick your trade and ask it the questions your customers ask. If you'd rather see it loaded with your own prices and services, call us on 027 303 3839 and we'll set that up.
How's this different from a missed-call text back or an answering service?
A text-back still makes the customer wait. An answering service still needs a person. Kea answers in seconds using your prices, policies, service area, and availability.
Do I need to be techy to set this up?
No. Send your website, price list, FAQs or service notes, and we shape it into the first version for you.
Will it sound like a robot?
No. During setup we choose a tone with you, then load your real services, prices, service area, FAQs and booking rules so it answers like your front desk would: direct, useful and on-brand, not generic call-centre waffle.
What happens if it doesn't know the answer?
It asks a follow-up or hands over to you instead of inventing a confident wrong answer. Those moments can be included in your weekly email report with the chat log, an escalation note, and any suggested knowledge-base updates.
Does it put jobs straight into my calendar?
On Engage, it emails you the customer's requested date and time. Nothing is confirmed until you contact them, so it cannot silently double-book you. On Complete, where we build the website and booking flow with you, Kea can be connected to real availability and a calendar or job system as a separately configured integration.
Does it work with Facebook or Google Business Profile?
Not directly yet - Kea does not read your Facebook or Google messages. What works today is pointing those profiles at your Kea page, so an enquiry from either lands in the same chat and comes back to you as a lead. Direct Facebook and Google Business messaging is on our list, not built.
Where's my data stored?
Your setup details and lead records are stored on a New Zealand server. Chat replies are generated by sending only the relevant prompt and business knowledge to your account's AI model. We don't sell your customer data or use it for marketing. Need stricter privacy? We can set up a private local AI for you.